Welcome to Boelman Media. These Terms of Service govern your use of our photography and media services. By using our services, you agree to these terms in full.
Service Description
Boelman Media provides professional real estate photography, drone services, 3D virtual tours, video production, and related media services. Our services are designed to help real estate professionals market properties effectively.
Booking and Payment
Booking Process
- All bookings must be confirmed in advance
- We require a valid credit card or payment method to secure your appointment
- Bookings are confirmed upon receipt of payment or deposit
- Cancellation policies apply as outlined below
Payment Terms
- Full payment is due upon completion of services
- We accept major credit cards, cash, and business checks
- Invoices are sent electronically and are due within 30 days
- Late payments may incur additional fees
Cancellation and Rescheduling
Cancellation Policy
- 24+ hours notice: No charge, full refund or reschedule
- 2-24 hours notice: 50% of service fee
- Less than 2 hours: Full service fee
- No-show: Full service fee
Rescheduling
We understand that circumstances may require rescheduling. We'll work with you to find an alternative time that works for both parties. Weather-related rescheduling is accommodated at no additional cost.
Service Delivery
Timeline
- Standard delivery: Next business day
- Rush delivery: Same day (additional fee applies)
- Complex projects may require additional time
- We'll communicate any delays promptly
Delivery Method
- Online gallery with download capabilities
- High-resolution files optimized for MLS
- Social media ready formats
- Cloud storage access for 30 days
Quality and Satisfaction
Quality Standards
- All photos undergo professional editing and enhancement
- HDR processing for optimal lighting and detail
- Color correction and professional retouching
- MLS-compliant formatting and sizing
Satisfaction Guarantee
We stand behind our work. If you're not completely satisfied with your photos, we'll reshoot at no additional cost. This guarantee covers technical issues and quality concerns, not subjective preferences.
Intellectual Property
Photo Rights
- You receive full rights to use photos for marketing purposes
- Photos may be used on MLS, websites, social media, and print materials
- We retain the right to use photos in our portfolio (with permission)
- Photos may not be resold or transferred to third parties
Copyright
Boelman Media retains copyright of all images. You receive a license to use the images for real estate marketing purposes. Unauthorized commercial use or distribution is prohibited.
Liability and Insurance
Professional Insurance
- We carry comprehensive liability insurance
- Equipment is insured and maintained to professional standards
- Drone operations comply with FAA regulations
- We're licensed and certified for all services offered
Limitation of Liability
Our liability is limited to the amount paid for services. We're not responsible for indirect damages, lost profits, or consequential losses. This limitation applies to the fullest extent permitted by law.
Privacy and Data
We respect your privacy and handle all information in accordance with our Privacy Policy. Property information and photos are kept confidential and used only for service delivery.
Force Majeure
We're not liable for delays or failures due to circumstances beyond our control, including but not limited to weather, natural disasters, equipment failure, or government restrictions.
Governing Law
These terms are governed by the laws of the State of Iowa. Any disputes will be resolved in the courts of Polk County, Iowa.
Changes to Terms
We may update these terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of updated terms.
Contact Information
For questions about these terms or our services, please contact us:
- Email: info@boelmanmedia.com
- Phone: (515) 291-0368
- Address: Des Moines, Iowa